Contact ACEB Support
Before You Contact Us
To help you receive the fastest possible solution, please include:
The email address you used when placing the order
Your order number (if available)
The gift card brand and value
A brief description of your request
Screenshots if you're experiencing an error
This helps our support team resolve your request efficiently.
Common Questions
Before sending us a message, you can find instant answers here:
Need Help with a Digital Gift Card?
ACEB ensures that all codes are delivered instantly and securely.
If you haven't received your gift card or if your code isn't working:
Check your email inbox, spam, and promotions folder
Verify that blockchain payment is confirmed
Review the redemption instructions for your specific brand
Make sure the card is valid in your country
If everything seems correct but the issue remains, our support team will help resolve it.
Order & Payment Assistance
We assist with:
Payment confirmations
Crypto transaction delays
Incorrect network usage
Order not received
Redemption issues
Double payments or accidental payments
Send us the transaction hash (TXID) or blockchain receipt if your question is payment-related.
Business & Partnership Inquiries
For collaborations, integrations, or media requests, contact us at:
(Use subject line: Business Inquiry)
A dedicated team member will respond shortly.
Security & Trust
ACEB prioritizes the security of your personal data and transactions.
We never request:
Private keys
Wallet seed phrases
Crypto login credentials
If anyone contacts you asking for this information, do not share anything and notify us immediately.
Our Commitment to You
We are committed to offering:
Fast international support
Transparent information
Secure blockchain payments
Instant delivery of digital products
Clear help for every customer
Your satisfaction and trust are our highest priorities.